Program Cancellation or Rescheduling by TruePotential PLLC

At TruePotential PLLC, we value transparency and strive to maintain clear communication with our participants regarding our refund policy in the event of program cancellations or rescheduling. Our written policy ensures fairness and addresses the financial concerns of our participants in such situations.

Refund Options for Program Cancellations or Rescheduling

Full Refund: Participants have the option to receive a full refund of the fees paid for the program. This ensures that participants are not financially burdened by circumstances beyond their control.
Credit Towards Future Programs: Alternatively, participants may choose to receive a credit for the fees paid, which can be applied towards future programs offered by TruePotential PLLC. This option allows participants to utilize the investment they have made towards their ongoing professional development.

Our organization is committed to minimizing program cancellations or rescheduling to the greatest extent possible. In unforeseen circumstances, such as low enrollment or events beyond our control, we will promptly notify participants and provide available refund options.

Participant-initiated Cancellations

At TruePotential PLLC, we understand that participants may need to cancel their registration. Our written policy regarding refunds in such situations considers both a fair approach and the financial commitments associated with the program.

Refund Policy for Participant-initiated Cancellations

Refund Timeline: Refund eligibility is based on a timeframe set before the program start date, as communicated during registration.
Partial Refund: Cancellations within the specified timeframe allow participants a partial refund, based on a predetermined schedule considering our incurred costs.
Non-Refundable Fees: Some fees, like processing or materials costs, may be non-refundable. These fees are communicated clearly to participants during registration.

Participants should review the refund policy before registration. TruePotential’s CE Unit commits to clear communication regarding refunds. If cancellations are anticipated, we encourage early notification, allowing us to offer spots to other interested individuals.

Note: Refund policies can have specific terms in the program registration materials. We recommend participants review those materials for full refund details. At TruePotential PLLC, our policies aim to balance participants’ needs with our operational considerations, reflecting our commitment to fairness and transparency.

Complaint Resolution Policy

We are dedicated to offering exceptional continuing education services and programs. However, recognizing that concerns may arise, we’ve established a written policy for addressing and resolving complaints promptly and fairly.

Our Procedure for Addressing Complaints

Complaint Submission: Participants are encouraged to submit written complaints via email or the designated process highlighted in our communications.
Acknowledgment and Review: We confirm receipt and initiate a thorough review, assigning a dedicated team for complaint resolution.
Resolution Process: The complaint undergoes a comprehensive investigation. This might involve reviewing documents, talking with parties involved, and collecting vital data.
Communication and Updates: We keep the complainant informed throughout the resolution process, updating them on the progress and any required information.
Resolution and Remedies: After the investigation, an appropriate resolution is determined, which may include corrective actions, program improvements, or specific remedies for the participant.
Follow-up and Feedback: Post-resolution, we might follow up to ensure satisfaction with the outcome and seek feedback on the resolution process, which aids our service improvement.

We commit to confidentiality, professionalism, and respect throughout the process. We prioritize transparent communication, ensuring that participants feel valued and their concerns are seriously addressed.

Participants should refer to our detailed complaint resolution procedure, either in our communication materials or on our website. We aim for participant satisfaction and continual refinement of our continuing education services and programs.

Conflicts of Interest (COI) Policy

Purpose:
TruePotential PLLC is an ASHA Approved CE Provider. The intent of this policy is to ensure balance, independence, objectivity, and scientific rigor in all CE courses. The goal is to ensure courses are free from real or apparent conflicts of interest and to prevent bias towards or against any product, service, or device for known or unknown personal and professional gains.

References:
Our policy draws inspiration from the ASHA Continuing Education Board (CEB) Requirement 3: Transparency in course Planning, Delivery, and Marketing. More details about the CEB Requirements can be found on the ASHA website.

Policy:
Our CE courses comply with ASHA CEB Requirement 3. All individuals with the potential to influence the course content for ASHA CEUs must disclose any relevant financial or non-financial relationships. Those refusing disclosure will be disqualified from planning or implementing the course. The process for disclosing and resolving conflicts of interest is as follows…

Definitions

Bias: A particular tendency that prevents unbiased consideration of a matter; prejudice.

Procedure to Identify, Resolve, and Disclose Relationships

TruePotential PLLC requires everyone involved in course content development for ASHA CEUs to disclose relevant relationships. This includes…

Instructional Personnel Disclosure

The TruePotential PLLC’s CE Unit must disclose to potential registrants and at the course’s start each instructional personnel’s relevant relationships to the content. This includes…

Conflicts of Interest (COI) Policy

Definitions

Bias: A particular tendency that prevents unbiased consideration of a matter; prejudice.
Conflicts of Interest (COI): Situations where personal and/or financial considerations compromise judgment.
Relevant Financial Relationships: Ties that might influence course information.
Relevant Nonfinancial Relationships: Non-economic ties that might influence course information.

Procedure to Identify, Resolve, and Disclose Relationships

TruePotential PLLC requires everyone involved in course content development for ASHA CEUs to disclose relevant relationships.

Instructional Personnel Disclosure

The TruePotential PLLC’s CE Unit must disclose to potential registrants and at the course’s start each instructional personnel’s relevant relationships to the content.

Process to Identify Relevant Financial and Non-Financial Relationships

At TruePotential PLLC, we’ve set forth a robust process to identify and manage relevant financial and non-financial relationships both before and during course planning, as well as any relationships that may arise after planning but before the course is delivered. Our process ensures the highest standards of transparency, integrity, and the proactive management of any potential conflicts of interest. The steps of our process are as follows:

Prior to and During Course Planning (Requirement 3-2(a)):

a) Every individual involved in the creation and/or delivery of CE course content must fill out a disclosure form detailing any existing financial or non-financial relationships that might be pertinent to the course.
b) The ASHA CE administrator meticulously examines these forms to evaluate the disclosed relationships and determine if they might impact the course.
c) Should any relationships be deemed relevant, the ASHA CE administrator will deeply analyze how they might affect the planning, management, presentation, or evaluation of the course.

Identification After Course Planning but Before Delivery (Requirement 3-2(b)):

a) TruePotential PLLC continually monitors to detect any new financial or non-financial relationships emerging after the planning phase but prior to course delivery.
b) Course participants are mandated to swiftly disclose any new financial or non-financial relationships that could influence the course content.
c) These new disclosures are reviewed and assessed for their potential impact on the course, in line with the procedures followed during the initial planning stage.

Non-Disclosure and Disqualification (Requirement 3-2(c)):

a) TruePotential PLLC underscores the importance of thorough and accurate disclosures from all involved in the CE course creation and/or delivery.
b) Those who choose not to complete the disclosure form or who neglect to provide necessary information will be barred from participating in any stage of the CE course, from planning to evaluation.
c) Individuals who are disqualified will have no oversight or responsibility related to the course to guarantee the educational content’s integrity and neutrality.

Process to Resolve Identified Conflicts of Interest

TruePotential PLLC is committed to addressing and resolving any conflicts of interest that might emerge during the planning and execution of our continuing education programs. The following actions are employed by our organization to assess the effects of such conflicts and to take appropriate corrective measures:

Disqualification of Individuals (Requirement 3.2(d)(i)):

a) Upon identifying a conflict of interest, the ASHA CE administrator deeply probes into its nature and degree in relation to the person’s role in the course’s planning and/or presentation.
b) Factors such as the prominence of the conflict, its potential to infringe upon the course’s objectivity, and the exact duties of the individual during the course are thoroughly considered.
c) Should it be deduced that the conflict is significant enough to potentially hamper the authenticity of the course or affect the learning experience of the attendees, the individual might be disqualified from any involvement in the course’s planning and/or delivery.

Resolution through Disclosure (Requirement 3.2(d)(ii)):

a) When a conflict of interest is discerned but can be adequately addressed, TruePotential PLLC considers resolving the matter through proper disclosure.
b) The ASHA CE administrator deliberates if revealing the conflict to potential enrollees and attendees would sufficiently arm them with the insights required to take a well-informed call regarding their participation.
c) The conflict’s nature, its prospective influence on the course, and the merits of disclosing the same to alleviate concerns about potential bias are meticulously evaluated.
d) If it is deduced that making the conflict of interest known can effectively dispel any possible concerns, ensuring that participants are well-informed, TruePotential PLLC guarantees that this conflict is transparently presented to potential enrollees and course attendees, adhering to the standards set in Requirement 3.2(e-g).

Process for Disclosing Instructional Personnel’s Relevant Financial or Non-Financial Relationships

TruePotential PLLC has established a process to transparently disclose the relevant financial and non-financial associations of instructional personnel involved in our continuing education programs. This approach guarantees clarity and furnishes potential enrollees and course participants with the crucial details they require to take well-informed decisions. The process encompasses the following stipulations:

Disclosure in Promotional Efforts (Requirement 3.2(f)):

a) TruePotential PLLC punctiliously incorporates a conspicuous disclosure statement in all its promotional assets, which includes brochures, flyers, web-based details, and advertisements.
b) The disclosure statement apprises potential registrants of the presence of details about any significant financial or non-financial associations of instructional staff.
c) Those considering registration are urged to peruse the shared details prior to enrolling for the course.

Disclosure at the Start of the Course (Requirement 3.2(f)):

a) At the course’s commencement, TruePotential PLLC is committed to offering participants a detailed course introduction infused with a disclosure statement.
b) This statement notifies participants of the accessibility of information pertaining to the significant financial or non-financial ties of instructional personnel throughout the course’s duration.
c) Attendees are briefed on the significance of meticulously reviewing the shared information to attain a full grasp of potential biases influencing the course content.

Elements Included in Disclosures (Requirement 3.2(g)):

a) TruePotential PLLC certifies that the disclosed data encapsulates the following components:
- i. Name of the instructional personnel: Every individual engaged in the course’s planning and/or presentation is distinctly named.
- ii. Relevant financial ties: Affiliations with any financially linked organization are shared, coupled with a description specifying the nature of the financial connection.
- iii. Non-financial associations: Associations with any organization sans a financial angle are revealed, complete with a description that elaborates on the kind of non-financial link.
- iv. Proclamation of absence of relevant financial or non-financial ties: Should there be no significant financial or non-financial associations to divulge, it’s categorically declared.

Professional Conduct and Non-Discrimination Policy

At TruePotential PLLC, we are committed to maintaining the highest standards of professional conduct and promoting a culture of inclusivity and non-discrimination. Our policies are designed to ensure a respectful and safe learning environment for all participants.

Professional Conduct Policy:

All participants, including learners, instructors, and staff, are expected to adhere to professional standards of conduct and ethics.
Participants are encouraged to engage in respectful and collegial interactions, fostering a positive learning environment.
Harassment, discrimination, or any form of disrespectful behavior based on race, gender, ethnicity, religion, sexual orientation, disability, or any other protected characteristic is strictly prohibited.
Participants should communicate professionally, promoting constructive dialogue and avoiding personal attacks or offensive language.

Non-Discrimination Policy:

TruePotential PLLC is committed to providing equal opportunities for all participants, regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.
We do not discriminate in the selection of participants, course offerings, or any other aspect of our programs based on the aforementioned protected characteristics.
All individuals are treated with dignity, respect, and fairness throughout their engagement with our organization.

Enforcement and Reporting:

Violations of the professional conduct and non-discrimination policies should be reported to our designated point of contact or the course administrator.
All reports will be thoroughly investigated, and appropriate actions will be taken to address any confirmed violations.
Participants who engage in misconduct may face consequences, including but not limited to warnings, sanctions, suspension, or termination of their participation in our courses.
These policies are in place to ensure a professional, inclusive, and respectful learning environment for all participants. We strive to create a community that values diversity and upholds the principles of professional conduct and non-discrimination..